FAQs - T-Shirt Shoppe - Frequently Asked Questions

What type of business are you?
We are a volume online discount imprint shop, click on About Us or you can read our Sales Policy. We are NOT wholesale, but we try to get the best price for group orders.
If you are retail, please locate your sources through your trade periodicals or wholesale sources (nbm, printwear,impressions or the ISS).
Terms:
Manufacturer or Mill: Source of blank items requiring 1-3 cases ordered at a time.
Wholesaler: Supplier of blank items from the mill-Sells only to retail distributors
Distributor: Volume Seller of blank & imprinted items to the general public.

We use Square & Paypal Services, with our authorized retailer T-Shirt Shoppe to handle our
secure online transactions. You may charge your purchase using VISA, MasterCard, Discover
TSS ships Airborne Ground Shipping. All online transactions are handled by catalog or phone
Call us at: 1-208-785-6862.

Can you send me a Catalog?
Since all of our catalogs (32+) are online, no hard copy is available.

What if I order many items, but only want one embellished?
All of your items must come to our print shop first to make sure your order is complete.
After the item is finished, will we ship your entire order to you.

Why do some of the text in your pages overlap?
This website is designed for a full screen, to make it fit better, please MAXIMIZE your screen. Also make sure you are using Chrome or Firefox to see the graphic & tips on some of the pics

How do I send my Logo?
You can email us your logo as a *.gif or a *.jpg attachment Try NOT to use *.doc, *.es, *.pdf files, or any files larger than 50KB!! These are NOT the best files to send in an email for this purpose. These type of files, *.doc, pdf., will add additional charges to redraw them.

How do I get to your catalog(s)?
Besides the underlined links to click on You can also click on most pictures as they are also links Or you can click on CATALOGS, Case Pricing, Current Sales, & Ordering

Can I see a sample of my embroidery before I place my order?
There is no charge for stock lettering. If the lettering & design is unique, prior to an order, Sample embroidery is available for a setup fee of $39.00 for a 3.5"size, $79-149 for back size depending on labor time. If not pre-paid, embroidery samples are not prepared before you place your order. However, when you place an order we will email you a proof for your approval prior to production. You can see more of our work at Embr Samples.

What is digitizing for embroidery?
This allows us to create your unique logo from a picture. It takes a great deal of time to plot out every stitch and to do stitchouts to make sure your design stitches out correctly for your order. It is a one time cost and must be pre-paid before your order begins As soon as we get a good stitchout, we email or send you a copy for approval. There is no charge for stock lettering.
If you order 36 or more left chest or 48 hats, the digitizing is FREE.

What is my turn around time?
If you are ordering blank goods, 1-4 days If your items need printing or embroidery, they first have to come into our print shop (2-4 days). Most order take 2 days to arrive into the print shop, printing takes 2-4 days, embroidery takes takes 2-10 days both depending on your quantity. Shipping to you depends on your location. and whether you wish to pay for overnight delivery. Read About us or Sales Policy

Do you have a Minimum? Can I get a sample?
If you are ordering blank goods, you can order any quantity. If you are ordering for screen printing, we require 15 or more items We can do 1-6 shirts with Cad Cut Decaling that simulates printing

What is the quality of these items?
We only trade in first quality or premium goods, from the familiar brands of Hanes & Jerzees, to the high end of Port Authority, GAME, Kavio, & more such as Arnold Palmer, etc.

Why don't you sell L.L.Bean or Ouray?
These companies are as retail as we are. Unless they offer in large quantities to a wholesaler at a discount, we cannot participate. If you look closer at some of these popular brands, the products look very similar or are exactly the same because the products have been obtained from a central manufacturer and relabled to reflect their branding. When a manufacturer sells to a wholesaler (thousands), the wholesaler can sell to distributors in smaller quantities.

Can I send you our shirts & hats for imprinting?
Yes - BUT we prefer not to because the contruction or fabric may not always be embroidery or printable friendly (plastics or foam, etc.) All items purchased elsewhere shall have a setup charge regardless of quantity. Freight to and from our shop would be your responsibility, and any errors by our machines cannot be replaced, you are responsible for replacement items for embroidery or printing. Based on our years of experience, we purchase the highest quality items best suited. Any spelling errors on our part would be determined to extend a discount or do new items at half charge.

Can you ship outside of the USA?
Sorry, we can only ship within the USA Hawaii & Alaska are included but be aware that the freight costs may be very high For example: 1 case of 72 tshirts is about $100-150 freight per UPS. If you are overseas in the military, we can US Postal Service it thru your APO address in the USA.
To calculate your freight, Click Here

I have a retail business, can I order from you?
Yes, you can. As a distributor of wholesalers we can give you a quantity volume discount.

Do you have case pricing?
By offering discount pricing, we have done away with case pricing Quantities in cases: Tshirts in a case come in 72, Hats 144, Sweats & jackets, 24-36 quantities respectfully.

Do you give discounts to schools or church groups?
Our discounts are already posted in our catalogs

Why are tshirt prices between white and dark different?
The screen printing industry sets the pricing This could be from the dying or not dying process or the way screen printing is applied to dark fabric versus the lighter fabric

Where is your pay cart?
Use the one in the online catalog or call a real person at 1-208-785-6862. Please leave a message on our voice mail if we don't answer at the time.
We check our voice mail daily

Can we get neon colored tshirts?
Right now, the industry carries a bright safety green or a bright safety orange. Some neons are showing up in pigment dyed tshirts. Other bright colors are azalea or tourqoise

How do you determine the cost of an order?
An embroidery order is quoted based upon estimated stitch count and quantity of items stitched.
A screen print order is based also on quantity and the number of colors (screens) used.
We give a firm cost of your order in advance upon review of your design.
Additional charges will apply for rush orders.

Do you stock designs for me to choose from?
We are a custom embroidery company and now offer stock designs. We will also
digitize your logo or design and email or mail a copy to you for review.

Can You use the same logo on caps that you use on shirts?
Yes, however, Cap logos can usually be no taller than 2.25" tall, it can be a little larger on shirts or jackets

How much do printed tshirts cost?
Click here, Screen Printing and click on Order & Pricing For embroidery, click on General Embroidery Prices These are only estimates as the market changes weekly & monthly

Would you sell my designed tshirts on your website?
Sorry, we do not take consignments We are a imprinter of blank apparel. There are many FREE websites on the internet available for you to use

Can I mix sizes or colors in my order?
Yes, 2XL,3XL will cost a bit more than Youth-Adult XL and whites always cost less than darks. See Print Pricing

Can I order custom transfers from you?
We do not produce heat transfers, like the apparel, we order them from suppliers. We then ship to you in dozen packs when you place your order. We can print 8.5"x11" photos on tshirts upon request. Some stock designs can be seen at: Stock Decals

Can I iron on decals myself?
All commercial & custom transfers require them to be heat pressed with a heat press machine with 40 pounds of pressure at 375-390 degrees for 8-20 seconds.

What is pique?
A type of woven fabric found in sportshirts. Check out our fabric definition page

What does 5.6oz.or 8oz mean?
Fabric is measured in a variety of ways, most of which are meant to provide a guideline of quality. In the USA, fabric weight is commonly referred to as a # of ounces per square yard. This also indicate how light or 'thin' the fabric is. 50/50 blend tshirts are generally 4.0-5.6oz, cotton tees are usually 6.0-6.3oz. Sweatshirts & fleece vary from 7.5oz-12oz.

Can I keep my screens?
First of all, they are not your screens, they are tools that are the property of the business. Screens are recycled for the next customer unless you request we keep them for later orders. If you need a copy of your design, we can print out a paper copy for you.

This is a ASAP retail business after you call in to place your order. Once your order has been placed from the supplier's warehouse it cannot be stopped. This includes changing sizes or cancellations. Read our Sales Policy on this. More can be added to your order within time limits allowed or agreed by the buyer. You will be notified by email as soon as a tracking number is obtained. Your receipt shall be in the shipping box on printed items or emailed separately for blank deliveries